Change password/password

You can change the password for your netfiles user account by clicking on your user name in the top right-hand corner and then on Security.

Please note these points when changing your password:

• You cannot use obvious words as your password, such as your name or e-mail address, the project name, etc. These words are too easy for an outsider to guess and are therefore not accepted as a password.
• You cannot use passwords that you have already used for your netfiles account.
• Administrators can activate a security question for resetting passwords in the password policies. If this is activated, you cannot change the password without giving the correct answer to the security question.

General tips for choosing secure passwords

• Use a different password for different websites or applications. Even small variations of the password are often sufficient, such as prefixing the password with the abbreviated website name.
• Use a password derivation instead of a password. Create your own small, unique sentence or combination of words that you can remember. Do not copy sentences from a book!
• A variation of upper and lower case letters, numbers and ideally symbols considerably increase the security of the password.
• You could consider using a password manager.

If you have forgotten your password, you can reset it and assign a new one. To do this, please go to the customer login page and click on the “Forgot your password?” link. Enter your e-mail address or user name.